If you schedule an exam and then do not take it, you are not eligible for a refund of the exam fee. Automated confirmation and reminder messages will be sent to the email address you use, along with information about certification, if you pass your exam. It is very important that you use a valid email address during your registration. When you make an exam appointment, you will receive additional instructions regarding your exam session. Candidates who will be taking CIW in the CTC Online system should contact their CTC Proctor for information regarding payment of exams. Payment is made at the time of registration, either by credit card or voucher. You must pay for a CIW exam before you can take it. Return to top Return to top Payment Arrangements Be prepared to submit documentation of your disability for review. If you are taking your exam through CTC Online, your CTC Proctor will submit a request for the accommodation directly to CIW, for review and approval.We routinely accept medical notices (from your doctor), or learning evaluation reports from accredited educational institutions (IEP or Plan 504). Fill out this form, and email it directly to along with documentation in support of the request. If you are taking your exam through PSI’s testing services, you must apply directly to CIW for ADA accommodations.All requests for ADA accommodations must include formal documentation supporting the request. Accommodations may include extended exam time, text enlargement, text-to-speech services, permission to bring medical equipment into the testing environment or other measures as deemed necessary. In accord with the Americans with Disabilities Act, accommodations for candidates with disabilities are available in all CIW testing services. Accommodations for Candidates with Disabilities Please review PSI’s requirements for system compatibility and identification carefully. More information on scheduling and preparing for exams in PSI is available in our Guidelines booklet. military identification will not be accepted. When taking exams in PSI, all candidates will be required to show valid government-issued proof of identification which includes a photo, signature, and name that matches the scheduled appointment. To begin the process, navigate to the PSI website at: You select your testing mode during the scheduling process. Regardless of which testing mode you choose, you can purchase your exam directly from PSI, or use a voucher that your training provider will give you. PSI has over 1200 testing centers in 160 countries around the world.
In-person testing is an alternative for those who do not have a suitable environment for remote proctoring. A live proctor will visually monitor you and your exam during the entire testing session. This option requires a quiet location, an active webcam and stable high speed Internet connection. Remote proctoring lets you take CIW exams from the comfort of your own home or office. PSI offers two delivery modes: remote proctoring, and in-person testing centers. Certification Partners has partnered with PSI to offer CIW exams.
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